Frequently Asked Questions

We want all of our guests to enjoy a fantastic stay with us, here are some frequently asked questions to help you along the way:

Booking Questions

Reserving a property

Bookings can be made either on-line or by calling the reservations team on 01637 621945, or 07368 480522

We are open Monday to Friday 9.00am to 5.00pm, Saturday 9.00am to 4.00pm, closed Sundays.

To make a booking a deposit is required. This is 25% of the total rental price. The balance is payable eight weeks before arrival.

 If you arriving within eight weeks, the full amount is due at the time of booking.

I need to make some arrangements before I book?

If you have found the perfect property, but need to book time off from work, or check with other members of your party before committing, we can hold a property for you for 48 hours. This can be done via email or telephone.

Payment

Online we accept payment via Paypal only, though if you would like to pay via an alternative method ie cheque or bank transfer this is no problem at all. Please call our reservations team on 07368 480522

Prices

Prices are listed on the relevant property description and include all charges for gas, electricity, bedding and towels.  All prices shown include a non-refundable £12 booking fee, which is payable with the deposit. Please remember to bring your own beach towels and linen for travel cots as these are not provided.

Dogs

Dogs are welcome at some properties and this is indicated on the property description with a £25 per dog, per stay, fee payable at the time of booking. Please ensure that you clear up after your dog and do not let your dog enter bedrooms or sit on furniture and ensure that you clear up after dog at all times. Please keep your dog on a lead in public areas.

Short Breaks

Most properties offer short breaks outside school holidays with a flexible arrival date.  The minimum stay duration is four nights.

What is the cautionary deposit (CD)?

Some owners request a cautionary deposit of £50 when booking their property. This will be included in the property description and will be confirmed to you by our reservations team. The deposit is to cover any losses, breakages or damage that occurs during your stay and any additional cleaning costs that may be incurred by the owner, as a result of your stay. It will be returned to you if everything is left as it was when you arrived. It is your responsibility to check the equipment in the property when you arrive and notify the housekeeper of any anomalies to prevent any confusion once you have left.

What information is provided during my holiday?

In each property you will find a folder containing handy information such as local shops, attractions, emergency numbers and suggestions of places to eat in the area. You will also find details of emergency contacts should you need them ie local doctors and dentists etc. 

What can we expect in a Summerwind Holiday Lettings Property?

Each of our properties are different but most owners will provide a welcome pack with some supplies of tea, coffee, milk and sugar for your arrival and often this is extended to some toiletries.

 The beds will be made up for your arrival and towels are provided for each member of your party.

Why do you need to know the number and composition of the party when booking?

Please ensure that you let us know how many will be staying in the property during the holiday so that  linen can be provided and of course in the case of any emergencies we know how many people are in the apartment. It is helpful to have the names of all the people in the group provided when booking. Some owners also have preferences on the types of groups and ages that can be accepted in their property. Please check with our reservations team when booking for full details.

What happens if I need to cancel my holiday?

We advise that all guests take out insurance against cancellation of the holiday as the deposit is non-refundable.

What time can we arrive and depart?

The time at which property will be available for your arrival is shown on the confirmation letter – usually it is 4.00pm. Check out is at 10.00am on the day of departure.

What if I have special requirements?

If you have any special requirements such as mobility issues, please talk to our reservations team to help you find your ideal holiday property.

Miscellaneous Questions

Where do I collect the keys?

This is detailed in the confirmation email you will receive after paying for your holiday.

Is linen provided?

Bedding and towels for each of the guests booked to stay in the property is provided. Please ensure that the correct number of guests is confirmed with the reservations team prior to your stay, to ensure that you have enough linen and bedding. Please note that linen for travel cots is not provided. Beach towels are not provided so please remember to bring your own.

Who do we contact if we have a problem during the holiday?

Please contact the property manager at the earliest possible opportunity. Their details are shown on your confirmation letter and in the property.

Who manages the properties?

The owner appoints a property manager to clean the property and be available to resolve any problems during the stay.

What happens if I have a complaint?

Please contact use at the earliest opportunity.

Can we give feedback?

We value feedback from our guests either verbally or through our website. Alternatively please feel free to leave reviews on other sites such as Trip Advisor etc

Cages/Storage

Most of our properties have surf showers and lockable storage for surfboards and wetsuits.

Grocery delivery service

 You can pre-order your groceries via Food 4 my Holiday and have them packed in your fridge, to make your arrival a little smoother.

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